Complaints & Dispute Resolution Procedures

 

STEP 1:

Call us and speak to the manager, Neil Barker on (09) 448 0750 or email neilb@barkerbusiness.co.nz. Tell Neil what you are complaining about and what your concerns are. Let him know what you would like to do about your complaint.

 

STEP 2:

Neil may ask you to put your complaint in writing so that he can investigate it.  He will need a brief period of time to talk to the team member involved. We promise to come back to you within 10 working days with a response to your complaint. That response may be in writing.  As part of that response we might ask you to meet with members of our team to discuss the complaint and try and agree a resolution.

 

STEP 3:

If we are unable to come to an agreed resolution after a meeting, or if you don’t wish to meet with us, then we will provide you with a written proposal to resolve your complaint.

 

STEP 4:

If you do not accept our proposal please try and advise us in writing within 5 working days.  You can, of course, suggest another way of resolving your complaint.

 

STEP 5:

If we accept your preferred resolution we will attempt to implement that resolution as soon as possible. If we decline your preferred resolution we may invite you to mediate the dispute.

 

STEP 6:

If we agree to mediate the complaint but don’t settle the complaint at mediation, or we do not agree to mediate the dispute then that will be the end of our process.

 

REMEMBER:

You can still make a complaint to the Real Estate Agents Authority in the first instance, and even if you use these procedures you can still make a complaint to the Real Estate Agents Authority at any time.


The Real Estate Agents Authority
C/ PO Box 25 371
Wellington 6146
New Zealand
Phone 0800 for REAA or 0800 367 7322

 

  • Alan from Barker Business was the best thing that happened to us! — Cameron Holm.

  • I have found Barker Business Brokers to be a highly professional and innovative company. Their dedicated team of more than 10 experienced and energetic brokers impressed me immensely. — Brian Douglas.

  • Alan is a very genuine businessman. We were kept well informed throughout the whole process. His communication was prompt and professional, and he works with integrity. — Robert Marson.

  • Brett expertly picked the correct purchasers out of many, and an offer was made in two days after going on the market. Four weeks later the business was sold. — Karen Franklin.

 

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